Job profile as a Duty Manager:

·        Planning of Major group arrivals and staff co-ordination/staffing for the smooth operations.

·        Effective control of the Concierge activities.

·        Suggestive selling to maximize occupancy/Rate and Control position.

·        Checking on Red Flag Guests and day-to-day Out standings.

·        Strictly follow up with the over Credit Limit Report.

·        Achieve and maintain the highest standard of GUEST CARE.

·        Achieve the highest potential OCCUPANCY and AVERAGE ROOM RATE

·        Ensuring the Service of the Concierge, reception & Welcome Asst perform their duty

                              as per standard required by the hotel.

·        Ensuring that all equipment used in the Front office department is handled

                              properly, carefully and is kept in a good condition at all times